Frequently Asked Questions

Inspectors strictly enforce rules with fines payable via the Abu Dhabi Police app or TAMM. Common violations include:

• AED 200: Traveling without a valid ticket or failing to scan your Hafilat card.
• AED 200: Eating, drinking, or chewing gum on board.
• AED 500: Selling or unauthorized use of a card.
• AED 100: Sitting in priority seats if not eligible.

No, drivers do not accept cash. You must have a Hafilat Card with sufficient balance before boarding. It is mandatory to tap your card both when you board and when you alight to avoid penalties.

Free WiFi is available on most intercity and newer local buses. To login:

1. Select the network (often "UAE WiFi").
2. Enter your mobile number on the pop-up page.
3. Enter the OTP received via SMS to connect.

See more details on connectivity here.

The Abu Dhabi Central Bus Station is the main hub for all intercity and local routes. It is located in Al Wahda, Zone 1 (Rashid Bin Saeed Al Maktoum St / Muroor Rd). For industrial areas, the main hub is the Mussafah Bus Station (M-37).

Popular bus routes serving the Baniyas and Al Mafraq areas include 400, 401, 404, 407, and 447. These routes generally originate from Abu Dhabi City or the Central Station.

School bus travel time should not exceed 60 minutes. Regarding supervision:

• Under 11 years: Must be received by a guardian at the drop-off point.
• 14+ years (Cycle 3): May travel independently with parental consent.

For detailed regulations, you can refer to the new transport policy.

For general inquiries, you can call the ITC Call Center at 800 850 or the Darbi Service at 800 DARB (3272). These are the main helplines for public transport in Abu Dhabi.

If you have lost an item on the bus, you should contact the Lost & Found department directly at +971 2 444 0455.

The Mussafah Bus Station is located in the Mussafah Industrial Area (M-37), near Bu Hadeeth Street. It serves as the main hub for industrial workers and connects to Shabiya and Mohamed Bin Zayed City.

The Baniyas Bus Station is located in the Baniyas East & West area, near the Baniyas Co-op and Souq. It primarily serves the Baniyas and Al Mafraq communities.

No. Selling or the unauthorized use of a Hafilat card is a serious violation that carries a fine of AED 500.