Doing Business at Civil ID Office (PACI): Complete Location Guide
About This Area
Civil ID Office (PACI - Public Authority for Civil Information) is Kuwait's central government agency responsible for identity documentation and civil registration. PACI maintains the national registry for Civil ID cards—mandatory identification for all residents and citizens. The office serves as a vital government facility where residents can apply for, renew, or collect Civil ID cards. PACI Civil ID is essential for banking, telecommunications, healthcare, housing, and all official transactions in Kuwait, making this office fundamental to resident life.
Getting Here by Bus
PACI Civil ID Office locations throughout Kuwait are accessible via CityBus and KPTC routes. Multiple collection centers exist, including South Subahiya location (+965 2325 6895). The main PACI headquarters is centrally located. Buses serve these government facilities during operating hours. Travel time varies depending on which PACI location you're visiting.
Practical Travel Tips
Check Status Online First: Visit www.paci.gov.kw to check if your Civil ID is ready for collection before visiting in person.
Required Documents: Bring valid passport or existing ID for identity verification.
Operating Hours: Sunday-Wednesday 7:30 AM-3:30 PM, Thursday 7:30 AM-1:30 PM (closed Friday-Saturday).
Plan Ahead: Allow time for processing—services can be busy during peak hours.
Early Visit: Morning visits (8:00-10:00 AM) typically have shorter wait times.
Nearby Landmarks & Attractions
Official Government Agency: Kuwait's central identity and civil registration authority.
Civil ID Services: Application, renewal, and collection services.
Digital Services: Online status checking and service requests available.
Documentation: Official identity verification and civil registration.
Government Connections: Part of Kuwait's comprehensive government services system.
Latest News & Service Updates
PACI launched expanded digital services in 2025 including online Civil ID status checking and appointment booking. Multiple collection centers now operate throughout Kuwait for convenient access. New automated kiosks streamline the ID collection process. Enhanced security measures protect citizen data while improving service efficiency.
Important Regulations & Safety Information
Documentation: Bring valid identification for verification purposes.
Service Requirements: Specific requirements vary based on application type—verify before visiting.
Processing Times: Standard processing takes specified timeframe—urgent services available with additional fees.
Privacy: PACI maintains strict confidentiality of personal data per Kuwait law.
Legal Compliance: Civil ID is legally required for residence and employment in Kuwait.
Useful Contact Information
- PACI Official Website: https://www.paci.gov.kw
- Services Portal: https://services.paci.gov.kw
- South Subahiya Center: +965 2325 6895
- CityBus Services: https://citybuskw.com
- KPTC Information: https://www.kptc.com.kw/en
- Emergency Services: 999